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We have implemented a new telephone menu from Friday 2nd August you will find new options when you call us.  For our End Point Assessment team select option 1, individuals with CPCS queries* can select option 2, to speak to our Finance team select option 3, for our Assurance team option 4 and for all Customer Service queries select option 5.
*CPCS Test centres can continue to use the number they are used to calling until the team moves to our Kings Lynn site

As part of the Vision 2020 programme of reform, CITB is divesting its cards schemes to other suitable providers, including the CPCS scheme.   


CITB is pleased to share that NOCN has been selected as the preferred bidder for the CPCS scheme. If the sale progresses successfully, NOCN are proposing the creation of an independent subsidiary as part of their overall approach to the purchase and delivery of the CPCS scheme. The process now moves into a stage of due diligence and negotiations between CITB and NOCN.


CITB employees affected by these changes will be kept updated on what this means for them.


CITB remains the CPCS card scheme provider and the CPCS scheme will continue to operate as normal. CITB are pleased to be able to update stakeholders on this important step.


Our Sheffield office has moved

Our Sheffield office moved on 23rd July 2018. Our overarching telephone number 0300 999 1177 will remain the same. Our new address is: 

Acero Building,
1 Concourse Way,
Sheaf Street
S1 2BJ

Norfolk office address:
King’s Lynn Innovation Centre
Innovation Way
King’s Lynn
PE30 5BY

Welcome to Quartzweb

Quartzweb is NOCN’s learner registration and award system. If you are a staff member at a recognised NOCN Centre and have not already been provided with your log in details, please contact us on 0300 999 1177 or by email at


NOCN have created a number of YouTube videos to support Centres through the administration of Quartzweb. To view these videos, please click on the relevant link below:


How to Register My Learners

Generating and Completing a Recommendation for the Award of Credit (RAC) Form



Creating Opportunities For All


NOCN is committed to Equality Diversity and Inclusion (EDI).  We strive to give all learners access to courses and NOCN qualifications ensuring that our assessments do not present barriers or restrictions.


Our policies require training providers and centres to make all reasonable adjustments to provide all learners with the opportunity to partake and develop themselves.


To find out more about NOCN’s commitment to Creating Opportunities for All, please use the following links:

·         NOCN’s Commitment to the Leaders in Diversity Programme

·         EDI Resources for NOCN Centres

·         EDI Partners


Please contact your dedicated Customer Service Executive for assistance